Privacy Policy
Overhaul Ecom ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information you provide directly to us when you:
- Fill out contact forms or request a strategy call
- Subscribe to our newsletter or email list
- Purchase or engage with our services
- Communicate with us via email, WhatsApp, or social media
This may include your name, email address, phone/WhatsApp number, business information, and payment details (processed securely by third-party payment processors).
We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, time spent, referring URLs, and device information. This is collected via cookies and analytics tools such as Google Analytics.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Communicate with you about your project, queries, or orders
- Send marketing communications (only with your consent)
- Analyse website usage to improve user experience
- Comply with legal obligations
- Prevent fraud and protect our business
3. How We Share Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service providers: Payment processors, email marketing platforms, analytics tools, and hosting providers who assist in delivering our services.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In connection with any merger, sale, or acquisition of all or part of our business.
4. Cookies
Our website uses cookies — small data files stored on your device — to enhance functionality and analyse usage. Cookies we use include:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Google Analytics to understand how visitors interact with our site.
- Marketing cookies: Meta Pixel and similar tools for advertising purposes (only placed after consent where applicable).
You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Client project data is retained for a minimum of 3 years for business records. You may request deletion of your data at any time.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, correct, or delete your personal data
- The right to restrict or object to our processing of your data
- The right to data portability
- The right to withdraw consent at any time (where processing is based on consent)
- The right to lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at the details below.
7. Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Via our contact form
- Via WhatsApp: Chat with us
- Via Instagram: @overhaulecommerce