Frequently Asked
Questions

No experience is required. We work with complete beginners through to established ecommerce sellers looking to scale. Our team adapts to your level — if you're just starting, we'll guide you step by step. If you're experienced, we'll focus on the gaps and accelerators.

The best first step is booking a free strategy call via our contact page. We'll discuss your goals, current situation, and what service is the best fit. From there, we'll send you an onboarding package with next steps and a clear project timeline. You can also reach us instantly on WhatsApp if you prefer a quicker conversation.

For a new store, you'll need a budget for the platform subscription (Shopify is ~$29–$79/month), your domain name (usually $12–$15/year), and any ad spend budget if you're running ads. We guide you through everything else — no technical setup is required from your end. For DFY services, you'll need a starting operational budget which we discuss during onboarding.

Absolutely. We work with clients in 40+ countries. Ecommerce is a global opportunity — with the right store and strategy, you can sell products worldwide regardless of where you're located. We have experience helping clients navigate international payment gateways, cross-border shipping, and local market nuances.

Our primary platform is Shopify, which we recommend for most clients due to its flexibility, ecosystem, and scalability. We also work with WooCommerce (WordPress), BigCommerce, and can advise on marketplaces including Amazon Seller Central, eBay, TikTok Shop, and Etsy depending on your goals.

Yes. Every store we build under the free beginner program comes with 24/7 support, ongoing marketing optimization, and regular check-ins once you're live — at no extra service cost until your store is making sales and profit. See the Pricing page for full details.

Our DFY team handles: daily order processing and fulfilment coordination, supplier communication, ad campaign monitoring and optimization, customer service responses, product research and adding new SKUs, inventory management, and performance tracking. You receive a weekly summary and monthly P&L report. Your only job is to review the reports and approve major strategic decisions.

We accept bank transfers, PayPal, and most major payment cards. For international clients, we also accommodate USDT (stablecoin) payments for convenience. All payment details are provided in your invoice.

No long-term contracts. One-time packages are paid once for a defined scope of work. Monthly management plans (Scale and DFY) are on a rolling month-to-month basis with 30 days' notice to cancel. We believe we should earn your continued business through results, not lock you in through contracts.

Yes. When you bundle multiple services together — for example, store setup plus product research plus ad management — we offer package discounts. The best way to get a tailored bundle quote is to book a strategy call and describe what you need.

Yes — but the game has changed. Generic, race-to-the-bottom dropshipping is dead. What works now is branded dropshipping: carefully selected products, proper brand presentation, targeted advertising, and excellent customer experience. That's exactly the approach we implement. Our clients are generating profitable, sustainable income through dropshipping right now.

Global dropshipping is possible to virtually any country, but we focus on high-converting markets: USA, UK, Canada, Australia, Western Europe, and parts of the Middle East. These markets have strong purchasing power, reliable payment processors, and fast shipping options. We'll advise on the best target markets based on your niche and budget.

We help you establish a clear return and refund policy from the start. For DFY clients, we handle all customer service communications. For other packages, we provide templates and guidance for handling common scenarios. We also help you vet suppliers for quality and shipping speed to minimize complaint rates in the first place.

Most stores under our free beginner program go live within 10–14 days. Timelines depend on how quickly you provide brand inputs (logo preferences, colour choices, niche direction). We send a clear onboarding checklist so nothing delays your launch.

This depends on your traffic strategy. Clients using paid ads typically see their first sales within 7–14 days of launching campaigns. Organic traffic (SEO, social media) takes longer — 4–12 weeks to build momentum. We always recommend a small paid budget at launch to gather data quickly and validate your product-market fit before going all-in.

We don't make income guarantees — anyone who does is misleading you. Ecommerce results depend on product selection, market conditions, ad budget, and your commitment. What we do guarantee is that you'll receive our best strategy, expert execution, and honest guidance every step of the way. Our case studies and 100% satisfaction rate reflect what's possible when both sides commit.

Here's an honest trajectory for our typical committed client: Month 1–2 — store live, first sales, testing products and creatives. Month 3–4 — first winning product identified, scaling what works, eliminating what doesn't. Month 5–6 — consistent revenue, building email list, improving margins. Month 7–12 — scaling ad budgets on proven winners, expanding product lines, building a real brand. Results vary, but clients who commit to the process typically see consistent profit by month 3–4.

The quickest way to reach us is via WhatsApp — we typically respond within a few hours during business hours. You can also use the contact form on our website, or email us directly. DFY clients receive a private WhatsApp group with their dedicated account manager for real-time communication.

Standard support is available Monday–Friday, 9am–6pm (GMT+1). We typically respond to WhatsApp messages within 2–4 hours during these hours. DFY clients with Priority support receive a 2-hour response SLA and weekend availability for urgent issues. We also monitor critical alerts (store downtime, payment failures) 24/7 for DFY clients.